Office Manager and CSR at HVAC and Plumbing company
Full Time • Patriot Heating and AC
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Bonus based on performance
We are seeking a friendly, organized, and motivated Office Manager / Customer Service Representative to join our growing HVAC & Plumbing company. This role is the first point of contact for our customers and plays a critical role in coordinating daily office and field operations at Patriot Heating and AC, a HVAC and Plumbing Company located in Shawnee, KS. We are looking for a team player who can multitask and wear multiple hats and the perfect candidate has experience in ServiceTitan.
Responsibilities
Customer Service & Scheduling
- Answer incoming calls and schedule service appointments
- Proactively contact customers to promote and schedule services
- Provide excellent customer service and resolve customer inquiries
- Maintain accurate and up-to-date customer records
Dispatch & Operations
- Dispatch technicians and coordinate daily service schedules
- Communicate effectively with technicians and management
- Track and manage preventative maintenance memberships and scheduling
Administrative & Financial Support
- Process service requests, invoices, and follow-ups
- Enter and manage accounts payable, accounts receivable, and job coding
- Coordinate credit card receipts, expense tracking, and documentation
- Assist with licensing, permits, applications, renewals, and project tracking
Payroll & HR Support
- Process weekly payroll, track employee hours and PTO
- Maintain employee documentation and personnel records
- Assist with employee onboarding, offboarding, training coordination, and benefits administration
Qualifications
- Minimum 5+ years of office management or administrative experience, preferably in a service-based, construction, or trade environment
- Proven customer service experience
- Experience with ServiceTitan strongly preferred
- Strong organizational, multitasking, and communication skills
- Comfortable working in a fast-paced environment
- Proficient with basic computer systems and data entry
- HVAC or plumbing office experience preferred, but not required
Compensation: $60,000.00 - $80,000.00 per year
Propeller Building Services, Inc.
Your Growth Partner in HVAC & Plumbing
Welcome to Propeller Building Services, the cornerstone of reliability and excellence in the world of residential and commercial HVAC and plumbing solutions. As the trusted parent company to a dedicated family of HVAC and Plumbing specialists, we are committed to providing top-tier heating, ventilation, air conditioning, and plumbing services that you can depend on.
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